Privacy Statement (Last Updated: November 6, 2019)

This website is intended solely for audiences in Canada.

For information about how Merz handles personal data generally, please see our Merz General Data Protection Information at

Merz Pharma Canada Ltd. (“Merz”) is committed to protecting the privacy of visitors to its . This Privacy Statement describes how Merz may collect, use and disclose Personal Information (as defined below) through its websites. Your use of Merz websites is subject to this Privacy Statement and the website Terms of Use. If you do not agree with this Privacy Statement or the Terms of Use, do not use this website.

1. Personal Information we collect

“Personal Information” means information about an identifiable individual (excluding business contact information when used to contact an individual in his or her business role). We collect Personal Information that you voluntarily provide to us (such as your name, address, telephone number, email address and product use information) in requests for information, comments or responses to feedback forms or surveys.

2. How we use Personal Information

We use Personal Information as set out in this Privacy Statement or as otherwise specified at the point of collection. We also use Personal Information as permitted or required by applicable law (collectively, the “Purposes”). For example, we use Personal Information in order to (a) provide and deliver products and/or services to you, (b) respond to your inquiries and requests, (c) notify you about changes to our products and/or services, (d) protect the rights, property or safety of Merz or website users, (e) invite you to participate in research or (f) send updates that you have requested. Merz will not otherwise use your Personal Information (including for marketing purposes) without your consent.

We may combine Personal Information about you with the Personal Information of others or combine in order to create aggregate information that is used to assess how the websites are being used and how to improve the websites.

We may share Personal Information with third-party service providers that assist us in fulfilling the Purposes. For example, Merz works with third-party service providers to provide website hosting and maintenance services. These service providers are authorized to use Personal Information only as necessary to provide these services to us and are required to comply with this Privacy Statement and applicable laws. Third party service providers may be located in jurisdictions other than Canada and Personal Information held by them subject to access by regulatory authorities in, and in accordance with the laws of, such other jurisdictions. 

3. Disclosure of Personal Information

To the extent permitted by law, we reserve the right to disclose or transfer any Personal Information in connection with a transaction or prospective transaction involving the sale or transfer of all or a portion of our business or assets or rights relating thereto, including without limitation mergers and amalgamations, financings, leasings, and joint ventures. Should such a sale or transfer occur, the transferee will be required to use and disclose Personal Information in a manner that is consistent with this Privacy Statement and the Purposes.

Merz may disclose Personal Information where permitted or required by applicable law, to protect Merz’s rights or property, or during emergencies when safety is at risk. In some cases, we may make such disclosures without first providing notice to users.

4. Cookies and Log Files

We may automatically collect information such as your Internet Protocol (IP) address, the computer’s operating system, the type of browser you use, the specific web pages visited during your connection and the length of time spent on a website and/or a page. We collect this information through “log files” and “cookies”. Log files are small text files that websites automatically create when a user visits a site. Information collected through log files is stored on the server on which the website is hosted. A cookie is a piece of information that enables us to track and target your preferences. Cookies and log files do not collect an individual visitor’s identifying information; rather, the information is automatically aggregated and used to understand the usage, viewing, and demographic patterns for certain programs, content, services, advertisements, promotions, and/or functionality on the website. Cookies are also used to remember your information so that you will not have to re-enter it during your visit or the next time you visit the website.

If you want to stop using the cookie functionality of your browser, the “help” portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Without cookies, you may not be able to take full advantage of all our website features.

5. Links to other websites

As a convenience to our visitors, this website may contain links to other third-party websites that may offer useful information or services. These third-party websites operate independently from this website and are not under our control. Third-party websites may have their own privacy statements in place, which we strongly suggest you review if you visit them. We are not responsible for the content of these third-party websites, any products or services that may be offered through these websites, any other use of these third-party websites, or for any Personal Information processing and privacy practices associated with such third-party websites.

6. Records Retention

We retain Personal Information for as long as necessary to fulfill the Purposes and as permitted or required by applicable law.

7. Security

Merz takes steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Statement and applicable laws. However, the transmission of information via the Internet is not completely secure. Merz cannot guarantee the security of Personal Information transmitted to the website; any transmission is at your own risk.

We maintain appropriate administrative, technical and physical safeguards to protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and all other unlawful forms of processing of the Personal Information in our possession.

8. Your rights

You have the right to access and rectify your Personal Information held by Merz. In order to exercise this right, or if you have any questions, comments or concerns about this Privacy Statement, please contact us as indicated in the How to Contact Us section below.

You may choose at any time to remove your name, telephone numbers, and postal and email addresses from any lists we might use to send notices or updates and elect not to receive correspondence from us by sending us email at

9. Changes to this statement

We may change or update all or parts of this Privacy Statement at any time and without prior notice to you.

10. How to Contact Us

If you have any questions, comments or concerns about our privacy practices, or to request access to, or the correction of, your Personal Information, please email or write to us at:

Attention Privacy Officer
Merz Pharma Canada, Ltd.
5515 North Service Rd. Suite 202
Burlington, ON L7L 6G4

Fax: 905-315-1194

11. For European Residents

Merz Canada does not knowingly provide products or services to Europeans, nor do we target Europeans with online marketing. If you are a European resident, the EU General Data Protection Regulation (“GDPR”), gives you the right to request a copy of your personal data stored at Merz or at Merz’ contractors (Article 15 GDPR). We kindly ask you to send such requests in written form stating your name, address and phone number, so that we can confirm your identity. You also have the right to request corrections (Article 16 GDPR) or deletion or to object to Merz processing (Article 17 GDPR) your personal data. You may do so by contacting the Merz global data protection office at

Merz Pharma Canada Ltd. (“Merz”) is committed to protecting the privacy of visitors. This Privacy Statement describes how Merz may collect, use and disclose Personal Information (as defined below) through its websites. Your use of Merz websites is subject to this Privacy Statement and the website Terms of Use. If you do not agree with this Privacy Statement or the Terms of Use, do not use this website.

Social Media Privacy Notice

This Notice describes the information we process when you engage with Merz on social media platforms such as Facebook, Instagram, Pinterest, Twitter, LinkedIn and Vimeo. For more information about the privacy practices of the social media providers themselves you should review the privacy notices for each social media platform.

What kind of information do we collect?
To engage with you on social media in a way that is relevant to you, we process information about you that is known as “personal data.” The types of information we collect depend on how you engage with us and on which social media platform. Things you and others do and provide. We collect the content you provide when you post or engage with Merz (e.g., clicking “like” or another emoticon or leave a comment) on social media. This can include metadata such as the location of a photo or the date a file was created. If you post information about yourself on social media, Merz may collect, store and analyze such data, including:
Your full name
Your life events, such as birthdays, weddings, and graduation
Your preferences, political beliefs, interests and opinions
Your purchasing habits
Your home and work location
Your social status, such as whether you are married, divorced or have children or siblings
Your age, gender, sexual orientation race, religion, preferred language or other ethnographic and demographic information
Your connections, friends, acquaintances, and group membership
Hashtags you use and virtual groups you to which you belong
Your health, aesthetic treatment history or interest in aesthetic treatments
Your personal opinions about Merz products
Your biometric data, photographs and other images or videos you post
Your feedback or complaints about Merz products

Some of this information may be subject to special protections under the laws of your country.

Does this information influence the ads or the content that I see?
Yes. It does. We use your personal data to provide you with more relevant, personalized content and advertising. Online behavioral advertising enables us to provide relevant and useful ads to you based on your expressed preferences collected as you react and interact with content on social media. You may learn more about online behavioral advertising at The personal data that we collect from you as described above may be used to predict your interest in future ads related to those interests.

Data Transfer
We may share your personal data among the Merz family of companies. You can see a list of Merz subsidiaries and affiliates here: This means we may transfer your personal data from your country to another country, including a country outside the European Union. When we transfer your data to a country outside the EU we set up organizational and technical measures to ensure your data is protected.

To opt-out of sharing information for online behavioral advertising you will need to set your browser to limit the information that it gathers.
Most browsers are set to accept cookies automatically. You can disable the use of cookies at any time or set your browser to alert you when cookies are being sent. If you disable cookies, you may not be able to use some or all of the features of social media. To disable cookies, please click here: Many social media channels will allow you to opt-out of online behavioral advertising by adjusting your account settings. Different sites do this in different ways. We encourage you to review the privacy notices and privacy settings for each social media channel in which you engage. If you have questions about this notice or Merz’s privacy practices more generally, please contact the Merz Privacy Office at

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This site is intended for Canadian residents only

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